The Best App Onboarding Examples & Best Practices to Engage Users

Address verification also helps platforms verify if a user resides in a region where online gaming or gambling is legally permitted, ensuring compliance with local laws. KYC checks require gaming platforms to verify the age of players to ensure they meet the minimum legal requirements for gambling or gaming in their jurisdiction. Age verification typically involves cross-checking a player’s ID documents and may include additional validation steps in high-risk areas to prevent minors from bypassing restrictions.

By leveraging Smile ID’s solutions, online casinos can not only safeguard their platforms from fraud and money laundering but also streamline player onboarding, ensuring a smooth yet secure experience. With our real-time, accurate verification processes, operators can stay ahead of compliance while protecting their brand and reputation. You can create slight variations of your app’s onboarding flow and implement each version for a specific set of users. A product analytics tool like Userpilot lets you run these experiments and monitor the time to completion and completion rate of each version.

Movii, a Colombian fintech offering digital debit cards, was experiencing high churn during the onboarding phase of its mobile app. Many users would begin registration but failed to complete the process. Even those who successfully onboarded were often reluctant to make their first transaction. This hesitation stemmed largely from low confidence in digital payment systems and a prevailing cultural preference for cash. App onboarding is the introductory process that welcomes users to an app and educates them about the app’s functions and benefits. It involves a series of onboarding screens or interactions to help them set up an account (or initial preferences), and guide them toward the app’s core value.

How Much Does an Employee Onboarding App Cost?

Instead of going over too many features, the app just nudges users to start their first activity (a run, ride, or workout) right away. Whether users download your app from the store or click the “free trial” button on your website, your onboarding tactics should adapt to their journey. That’s why you need not just a good user onboarding experience, but a great one. In such a scenario, a customized approach with the user’s name and some personal information in place may save you. Adding a touch of personalization to the customer onboarding process will give the impression that your application is here to deliver value and is consumer-centric. Overly complicated and lengthy virtual onboarding experiences are the worst kind since they actually discourage people from using an app simply because they need to invest more time.

• With Whatfix Surveys, you can create in-app surveys that collect abundant user feedback when users complete various new user actions, giving you ideas and directions for your next onboarding iterations.
• A good way to measure such an app’s onboarding experience is studying its Install → Trial metric.
• Successful new user onboarding doesn’t happen with a set-and-forget approach.
• I find that onboarding is most effective when it’s grounded in actual user behavior data.
• But to make that happen, you need a clear understanding of those pain points and how they differ from customer group to customer group.

A deep understanding of your users and their journey will help you iterate on your onboarding as effectively as possible. What problems are they hoping to solve and why have they chosen your solution? Your onboarding process should be centered around solving those contextual challenges and driving tangible business outcomes. With StoryTiling, you can go beyond traditional onboarding methods by integrating videos that connect new hires to your organization’s story.

When users are choosing their login name or password, give them helpful hints and tips to increase the success of their registration. MyFitnessPal is a calorie-counting and diet plan app to help you gain, maintain or lose weight. This app has a nice onboarding experience, particularly considering the number of features it has. Big brands like Costa Coffee and Virgin Mobile use it to optimize the onboarding experience and improve user retention. CleverTap enables real-time segmentation based on live user behavior, enabling precise targeting during onboarding. Campaigns can be tailored for first-time users, referrals, or users from specific sources—ensuring highly relevant messaging from day one.

Best Practices for New User Onboarding

With a digital adoption platform like Whatfix DAP, product teams can enable users with Self Help. Self Help integrates with your knowledge base, FAQs, video tutorials, and various in-app tutorials like your user onboarding flows. Users can search for any question to find help-related documentation or prompt an in-app guided experience that walks them through the process.

Welcome surveys help you understand new users better and deliver a personalized onboarding experience. You can use them to learn more about a user’s goals, jobs to be done, and pain points. You can even take things up a notch with a personalized onboarding experience that introduces users to features that are relevant to their goals and pain points. A seamless onboarding process familiarizes users with your product’s key features. They get a clear idea of what each feature can do and how they’re supposed to use it.

A thoughtful onboarding experience also helps employees feel welcomed and sets them up to be good employees for long-term success. By personalizing onboarding, Userpilot helps web and mobile apps get users to value faster, and without distractions. For example, if you notice low completion rates in your onboarding flow, you can trigger an onboarding experience survey to understand why users are dropping off. For mobile apps, slideouts are an easy way to boost feature adoption without being bc game app download for android intrusive.

I’ve seen too many good products lose users because onboarding couldn’t guide them effectively. A strong onboarding experience isn’t just about getting users in, but also keeping them engaged. Progressive onboarding is a method of gradually introducing new users to an app or service. The goal is to provide a smooth and seamless user experience that encourages continued use. It is the process of optimizing the user experience that new users have with your application.

One of the key benefits of integrating business intelligence into HR is the enhanced capability to predict trends. For example, analytical reports can reveal peak hiring periods, predict employee turnover, and even anticipate training needs among various teams. With such insights, HR managers can proactively implement measures that not only attract but also retain top talent. A positive candidate experience begins at the initial point of contact and lasts well into the onboarding phase.

What turns a curious visitor into an active user is how quickly they find success, aka when they have their “Aha! The sooner someone experiences real value, the more likely they are to return. For example, if a user joins via Google login, you skip redundant steps and trigger a role-based walkthrough that feels personal and concise. Every extra tap you remove boosts user engagement and drives retention. Tailor the onboarding journey to each user based on role, goals, device type, or behavior so users feel like the app is built for them. The faster users can log in and activate their accounts without frustration, the more likely they are to stay with your app.

This method is especially helpful for apps with multi-step onboarding or technical setup requirements. It turns a to-do list into a mini-win experience that feels productive rather than overwhelming. Some want a quick win, while others prefer to see advanced features immediately. Customize the onboarding experience based on a user’s role, goal, or behavior so each person gets a flow that feels relevant from the beginning. CleverTap supports onboarding across several channels including push (powered by RenderMax™), email, WhatsApp, SMS, and in-app messaging. These channels can be orchestrated into onboarding flows, creating consistent, multi-touchpoint experiences.

It relies on user behavior analytics and custom events to trigger onboarding prompts to give users the direction they need precisely when needed. Given the importance of user onboarding, the new user experience involves three stages in the user journey, each with key elements. This ensures sufficient time for the new hire to fully integrate into the team, understand their role, and become productive. This tailored approach enhances efficiency and engagement by providing role-specific guidance, reducing confusion, and building confidence early on in the employees. One effective method is to conduct an onboarding survey, which helps you understand what works well and could be improved.

Smile ID’s Biometric Solutions offers industry-leading facial recognition and liveness detection technologies that go beyond standard KYC checks. These tools ensure that users are who they say they are, adding an extra layer of security throughout their interactions with the platform. Operating an online casino across multiple jurisdictions introduces the challenge of complying with varying KYC and AML regulations. Each country has its own set of rules, often influenced by local concerns about money laundering, fraud, and gambling addiction.

The marketing team suggests which bonuses to offer players and comes up with ideas on how to improve player conversion and retention rates, which have a direct impact on a casino’s profitability. Online casino promotion is challenging, as the online environment is very competitive. Operators should not allow any technical failure, whether it’s a payment transaction or gameplay itself, as these kinds of frustrations will quickly drive players away.

When it comes to analyzing your onboarding experience, here are three metrics to track as your onboarding experience has a direct bearing on them. If you use Adapty to power your in-app events like trial signups, in-app purchases, and subscriptions, you get such reporting right out of the box. And even when you launch an onboarding process, look at how it impacts your retention rate. As an app creator, this is your chance to build your zero-party database.

They open your app in a grocery line, during a commute, between meetings, and if it doesn’t provide value right away, they’re gone. That’s why one in four users drops off after just one session, often before they even get to experience the core product. This is a term that’s often used to describe any of the HR processes that take place before a successful new hire starts a role. So when using the pre-boarding definition, onboarding,  would start after the new hire  has joined the company, with everything prior referred to as pre-boarding. This could mean helping providing a new employee with helpful information to take the stress out of relocation and providing company guides, videos and welcome packages.

She handles recruitment, organizational development, performance reviews, and certified soft skills training. She’s also experienced in B2B SaaS and HR tech writing with over 4 years experience of working with leading firms such as Technology Advice, Small Business Computing, Webopedia, WebCare, and Software Pundit. For users who wish to sign up at this point, Planta provided three easy options for sign-up, one integrated with Apple and another with Google, allowing for an easy and seamless sign-up process. Additionally, pre and post-launch, you can utilize A/B testing to improve retention rates. This KPI is the percentage of users who are actively using your app over a period of time. As the name suggests, this metric is calculated by dividing the number of users who finished onboarding by all the users who began the process.

It’s the difference between running a trusted, compliant operation and facing significant regulatory backlash. The 5 Cs of onboarding are guidelines, developed by teacher and researcher Dr. Talya Bauer, that outline areas that should be covered in onboarding programs. The 5 Cs are compliance, clarification, confidence, connection and culture. There’s a little overlap here with step two, as many order forms are included within the welcome package. However, as soon as you send out the welcome package, the logistics need to be started internally as well, as they often take time to arrange and involve multiple departments.